Frequent questions and answers
Answers to commonly asked questions about our platform
You can upgrade whenever you need to — changes take effect immediately and you'll only be charged the prorated difference for the remainder of your billing cycle. Since payments are made upfront, downgrades kick in at the start of your next billing period.
On the Monthly plan, you can purchase additional verifications individually as needed. On Annual plans, we'll give you a heads-up as you approach your limit so you can top up your quota or upgrade — without losing any of your history.
The Annual plan gives you more flexibility to handle sporadic hiring throughout the year without being tied to a monthly cycle. If you'd rather start with no strings attached, the Monthly plan is a great way to get a feel for the product.
The Custom plan is built for companies with high volumes or complex hiring workflows. It includes unlimited verifications, Sol configured to your industry and process, integrations with your internal systems, onboarding and training for your team, and advanced reporting. Pricing is tailored to your needs — reach out and we'll put together a proposal.
Sol is our AI agent that handles professional reference checks and initial candidate screening calls. It starts by reaching out via WhatsApp to collect information, then schedules calls at a time that works best for each candidate. Sol is included in all plans — and if you'd like it tailored to your specific industry or hiring process, the Custom plan is the way to go. Learn more about how Sol works
We operate across 9 countries in Latin America. Our local legal experts make sure every verification meets the regulatory requirements of each country. Reach out to confirm coverage for the specific markets you need.
Most verifications are completed in 1 to 5 minutes, depending on the country and type of check. Automated reference checks via Sol typically wrap up in under 24 hours. You'll receive real-time status updates throughout the process.
We follow strict data protection protocols aligned with local regulations in each country. Candidates give explicit consent before any verification begins. All data is encrypted in transit and at rest, and is never shared with third parties outside of the verification process.
